Shipping policy

Thank you for shopping with Vitality Herbal Tea. We are committed to delivering your order safely and efficiently.


1. Shipping Cost

We offer the following shipping options:

  • Standard Shipping: R120 per order

  • Free Shipping: For orders over R1000

Shipping cost is calculated at checkout and will be clearly displayed before you complete your purchase.


2. Processing Time

Orders are processed within:

1 – 3 Business Days

Orders are not processed or shipped on weekends or public holidays.

If we experience high order volume, shipments may be slightly delayed.


3. Estimated Delivery Time

Estimated delivery time after dispatch:

Local Deliveries: 3 – 7 Business Days

Delivery times may vary depending on your location and courier service.


4. Order Tracking

Once your order has been shipped, you may receive a tracking number via email (if available from the courier).


5. Incorrect Shipping Information

Please ensure your shipping address is correct at checkout.

Vitality Herbal Tea is not responsible for:

  • Orders shipped to incorrect addresses provided by customers

  • Delivery delays caused by incorrect or incomplete address details


6. Shipping Delays

We are not responsible for delays caused by:

  • Courier service disruptions

  • Weather conditions

  • Customs or security delays

  • Public holidays

  • High seasonal demand


7. Damaged or Lost Packages

If your package arrives damaged or is lost during transit, please contact us within 48 hours of delivery (or expected delivery date).

Contact Email:
📧 info@vitalityherbaltea.co.za


8. International Shipping

Currently, shipping availability may be limited. If international shipping is available, delivery times and costs may vary.


9. Contact Us

If you have any shipping-related questions, please contact us:

📧 Support Email: info@vitalityherbaltea.co.za